Here are some things that might assist you in your next difficult business situation.
Gain control of the situation by insisting on one-on-one talks.
Explore the feelings underlying the other side’s demands.
Allow heated emotions to defuse through the passage of time.
Collaborate on solving the other party’s short-term problems.
Help your counterpart save face when you come out ahead.
Hopefully you won't end up talking with someone on the phone for multiple days, but you can learn from our patience and perseverance. Dealmakers and disputants are likely to feel their anger and frustrations subside over time. For this reason, working slowly through a heated situation is usually a better idea than trying to wrap up the matter quickly.
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