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spencermatthews1
Jun 13, 20241 min read
You can cut all the flowers
Recently I watched from my window the leaves turn golden and fall from the trees. It reminded me that even through we might feel alone at...
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spencermatthews1
Apr 26, 20242 min read
The purposeful apology
The purpose of an apology is not to justify yourself. It is not what you want to say. It is about what the listener needs to hear. The...
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spencermatthews1
Sep 18, 20231 min read
Stretching the mind
Had a great opportunity over the weekend to see the way that we can learn new skills through visualisation. One of my volunteer roles...
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spencermatthews1
Sep 11, 20232 min read
The Conflict Spiral
As a police supervisor, I tried not to get directly involved in 'street negotiations' with people in crisis, but observed, strategised...
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spencermatthews1
Sep 5, 20231 min read
A unique experience
To step outside your 'normal' life requires accepting the challenges that will come your way. In my case, it was travelling to Shikoku...
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spencermatthews1
Nov 9, 20222 min read
Moving - physically and emotionally
Moving an elderly parent into a new living environment care while they have a wish to remain in their home is one of the most painful...
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spencermatthews1
Nov 3, 20221 min read
Presentation to AMINZ
I recently had the great pleasure of speaking at a local meeting of the Arbitrators and Mediators Institute of New Zealand. My topic was...
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spencermatthews1
Jun 4, 20221 min read
Hostage taking at 2am
"F**k off or we start shooting people". This was the message sent by the armed offenders in a robbery of a commercial premises. Prompt...
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spencermatthews1
Jul 11, 20211 min read
Some more tips from a crisis negotiator
Here are some things that might assist you in your next difficult business situation. Gain control of the situation by insisting on...
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spencermatthews1
Jul 6, 20212 min read
MESO - no - it's not something that you drink!
One thing that I have observed in the 'kiwi' way of doing things is that negotiation is approached in a very liner viewpoint. First one...
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spencermatthews1
May 31, 20212 min read
Tips from a ex-crisis negotiator
Throughout my years as a crisis negotiation, I knew that I was often dealing with that most precious thing - a human life. Over time I...
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spencermatthews1
Nov 5, 20201 min read
5.2 million AUS$ payout for bullying - even the big companies get it wrong!
This huge payout was made to a senior manager of a listed Australian software company. The manager started with the company in 2006 when...
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spencermatthews1
Sep 17, 20201 min read
Send me
Then I heard the voice of the Lord saying, "Whom shall I send? And who will go for us?" And I said, "Here am I. Send me!" That passage...
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